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"Indian railways" is a great success story of IT enabled government service. Thousands of people use the online portal everyday to book tickets. The complete process of railway reservation is very well integrated. Another example is online tax filing which has also worked pretty since its launch. However there are many milestones yet to be reached. Government and its entities are working to improve efficiency and provide transparency to citizens. In its working, government undertakes a lot of campaigns. With IT enabled platform, government can track performance of campaigns and take corrective measures accordingly.


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